The Nebraska State Historical Society is seeking an organized and visitor-focused individual to serve as Visitor Services Coordinator at the Nebraska History Museum. As a member of the museum’s Visitor Services team, this position ensures the public has a positive experience at the museum, assists with special events and activities related to museum programming, and monitors museum safety and tidiness. The Visitor Services Coordinator will work alongside a dedicated group of museum professionals to make sure every museum visitor has an equally outstanding experience.
Work schedule
The schedule for this position is Tuesday-Saturday 8:00 – 4:30 with occasional events outside of these hours.
The Nebraska State Historical Society is a statewide historical agency that connects people to the past through our library and research center, conservation facility, interpretive sites, and the state archeology and historic preservation offices.
Look at what we have to offer!
- 13 paid holidays
- Vacation and sick leave that begin accruing immediately
- Military leave
- 156% (that’s not a typo!) state-matched retirement
- Tuition reimbursement
- Employee assistance program
- 79% employer-paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Fun, inviting teammates
- A safe and secure environment
Examples of Work
- Oversees front-end customer service. This includes daily operations such as opening and closing registers, greeting visitors, answering phones, promoting education programming, highlighting exhibits, answering guest questions, and accepting payment for admissions, merchandise, and services.
- Carries out opening and closing procedures including floor checks, ensuring phones and point-of-sale system are working properly, and follows proper cash-handling procedures.
- Answers the phone and relays calls and messages in a timely manner.
- Monitors museum security activity and reports issues to appropriate parties.
- Tracks daily museum attendance and reports numbers to appropriate staff.
- Assists with restocking, and completing quarterly gift shop inventory.
- Receiving and checking in merchandise, merchandising displays, and museum deliveries.
- Maintains appearance and cleanliness of gift shop, front desk, museum entrance, and common areas which Includes light housekeeping functions.
- Assist with set up, tear down, and staffing of museum special events and programs.
- Coordinates with staff, volunteers, and work-study students to ensure that the admissions desk is adequately staffed.
- Communicate and enforce the museum’s policies and procedures.
Values
Accountability: We make decisions based on the best interests of the public, and take responsibility for those decisions.
Adaptability: We adapt to change, and find ways to succeed in less-than-ideal circumstances.
Customer Service: We base our goals on serving the public, and by putting the needs of the public above our own. Integrity: Our ethics and actions are based on returning an investment to the taxpayer.
Teamwork: We treat all members of the Nebraska State Historical Society team with respect and equality.
