History Nebraska is seeking an energetic and customer-focused teammate with a passion for building community at the Nebraska History Museum. The Visitor Services Coordinator is responsible for front end operations of the museum including gift shop and service desk functions such as customer service, security, and communications. This position is integral in creating a welcoming experience for all museum-goers.
Work schedule
This is a 35-hour-per-week position. Hours will be Tuesday through Saturday 8:45 am to 4:15 pm, although on occasion may require evening hours for special events. Eligible for full-time benefits package.
History Nebraska is a statewide educational institution that connects people to the past through our library and research center, conservation facility, interpretive sites, and the state archeology and historic preservation offices. History Nebraska preserves and interprets our state’s past, contributes to the education of its citizens, and uses history to shape a better future for all Nebraskans.
Our five core values are:
- We Do It Better Every Time. We are always looking to improve. When we fail, we know why and learn from it.
- We Have Each Other’s Back. We work in groups. We candidly support one another for the betterment of the organization.
- We Own It. If we say we are going to do something, we do our best to get it done.
- We Are Curious. We never stop learning, and we encourage curiosity in others.
- We Are Inclusive. We seek multiple perspectives and value the uniqueness of each individual.
Examples of Work
- Provides front-end customer service, including greeting visitors, promoting programming and exhibits, and accepting payment for admissions, merchandise, and services.
- Carries out opening and closing procedures including floor checks, phones, and point-of-sale are working properly, and follows proper cash-handling procedures.
- Answers the phone and relays calls and messages.
- Monitors museum security activity and reports issues to appropriate parties.
- Assists retail team with restocking, and completing quarterly inventory, as well as receiving and checking in merchandise, merchandising displays, and ordering.
- Maintains appearance and cleanliness of gift shop, front desk, and museum entrance, which includes light housekeeping functions such as dusting.
- Additional duties may be assigned, including supervision of volunteers and student workers, helping other departments, participating in interdepartmental committees and working groups, and participating in community outreach events.
